Shipping & Processing Policy

Processing Time

Please allow 10–15 business days for your order to be processed before it ships. Business days are Monday through Friday and do not include weekends or holidays.

While our standard processing window is 10–15 business days, we always strive to process and ship orders as quickly as possible. Many orders are completed and shipped sooner than the estimated timeframe; however, processing times may vary during new product launches, sales, holidays, or periods of high order volume.

Shipping

Once your order has been processed, you will receive a shipping confirmation email containing your USPS tracking information. Shipping times begin after your order has been processed and are separate from our processing time.

Please note that once your package has been accepted by USPS, delivery times are determined by the carrier and are outside of PHD Lifestyle's control.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. PHD Lifestyle is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

If a package is returned to PHD Lifestyle due to an incorrect or incomplete shipping address provided by the customer, or because the package was otherwise undeliverable due to customer error, an additional shipping fee will be required to reship the order. The order will not be reshipped until the updated shipping information has been provided and the additional shipping fee has been paid.

Lost or Delayed Packages

If your tracking shows your package has been delayed, lost, or is experiencing delivery issues, we encourage you to contact USPS directly. We are happy to assist by providing any necessary shipment information or initiating a package inquiry when appropriate.

Contact Us

If you have any questions regarding your order or processing time, please contact us at:

Email: sales@prayhustledominate.com

Return & Refund Policy

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, items must:

  • Be unworn, unwashed, and unused.

  • Have all original tags attached.

  • Be free of stains, odors, pet hair, deodorant marks, or any other signs of wear.

  • Be returned in their original packaging whenever possible.

Restocking Fee

All approved returns are subject to a 15% RESTOCKING FEE, which will be deducted from your refund. This fee helps cover processing, inspection, repackaging, and inventory costs.

Non-Returnable Items

The following items are FINAL SALE and cannot be returned or exchanged:

  • Clearance or sale items

  • Gift cards

  • Items marked "Final Sale"

  • Worn, washed, or damaged merchandise

  • Items returned outside of the return window

Return Shipping

Customers are responsible for all return shipping costs unless the return is due to an error on our part (such as receiving the wrong item or a defective product).

We recommend using a trackable shipping service, as PHD Lifestyle is not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, you will be notified of the approval or denial of your refund.

If approved, your refund will be issued to your original payment method, less the 15% restocking fee, within 5–10 business days. Processing times may vary depending on your financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos so we can resolve the issue as quickly as possible.

Contact Us

For all return inquiries, please contact our customer support team before sending your item back. Be sure to include your order number in your message so we can assist you promptly.

Email: sales@prayhustledominate.com